PCoIP Packet Loss? Don’t Blame the Network!

Several months ago I was called into a new customer to diagnose some odd behavior in their VMware View environment. The organization was struggling with constant disconnects and generally poor performance on their View desktops. When users weren’t being randomly disconnected from their desktops, the users experienced lag when dragging windows between multiple monitors, ‘choppy’ graphics/video, and slow application launching. The problems occurred with local and remote users (both WAN and LAN could be involved).  The customer had done some troubleshooting, worked with VMware Support and the … [Read more...]